Customer Support
Customers who wish to provide feedback or send their complaint may use the following channels between 10:00 a.m. to 07:00 p.m. on a Working Day and can lodge their Grievance through any of the following methods:
1. Call - Customer Support Help Desk:
E Wealth Customers: +91 261 4025000 or +91 261 6155000
Non E Wealth Customers: +91 261 6913333
2. Email: Customers can send their grievance through email at grievance.nbfc@njcapital.in
or
3. Letter: Write to the Grievance Redressal Officer, NJ Capital Private Limited, Block No 501, 2nd Floor, C Tower, Udhna Udyognagar Sangh Commercial Complex, Central Road No. 10, Udhna, Surat - 394210, Gujarat, India
If a customer is not satisfied with the resolution provided by the Company in the specified period, the customer can escalate the issue to:
Mrs. Khushboo Vaishnav
Nodal Grievance Redressal Officer
Address :
Block No 501, 2nd Floor, C Tower, Udhna Udyognagar Sangh Commercial Complex, Central Road No. 10, Udhna, Surat - 394210, Gujarat, India.
Telephone No :
+91 261 6913301
Email :
NO_NJC@njgroup.in
Mr. Chaitanya Chunduri
Grievance Redressal Officer
Address :
Block No 501, 2nd Floor, C Tower, Udhna Udyognagar Sangh Commercial Complex, Central Road No. 10, Udhna, Surat - 394210, Gujarat, India.
Telephone No :
+91 261 6913301
Email :
PO_NJC@njgroup.in
In case your complaint has not been addressed to your satisfaction after following all the above steps, you can approach the regulatory authority through the Complaint Management System (CMS):
Click here to access the complaint lodging portal of the Ombudsman.
